This Privacy Policy explains how Lumia Lab (“we”, “us”, “our”) collects, uses, stores, and protects your
personal data when you visit or make a purchase from www.lumialab.co.uk (the “Site”).
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Lumia Lab is a UK-based business supplying research products intended for laboratory and research use only.
Company name: Lumia Scientific Ltd Company registration number: 16971301 Registered Address: 22 Market Place, Poulton-Le-Fylde, England, FY6 7AS Data Controller: Lumia Lab Contact email: info@lumialab.co.uk
2. Personal Data We Collect
We may collect and process the following information:
a) Information you provide to us
Name
Billing and shipping address
Email address
Phone number (if provided)
Account login details
Order and transaction details
b) Information collected automatically
IP address
Browser type and device information
Pages visited and interactions with the Site
Cookies and similar tracking technologies
c) Payment information
Payment details are processed securely by our third-party payment providers. We do not store or have
access to your full card details.
3. How We Use Your Information
We use your personal data to:
Process and fulfil orders
Create and manage customer accounts
Communicate with you about orders or enquiries
Provide customer support
Send service-related emails
Administer our rewards programme
Improve and optimise our website
Comply with legal and regulatory obligations
Where you have opted in, we may also send marketing communications. You can opt out at any time.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract: to fulfil orders and manage your account
Legal obligation: to comply with tax and regulatory requirements
Legitimate interests: to improve our services and prevent fraud
Consent: for marketing communications and non-essential cookies
5. Cookies
We use cookies to ensure the proper functioning of our website, analyse usage, and enhance user
experience.
You can manage or disable cookies through your browser settings. For more information, please see
our Cookie Policy.
6. Sharing Your Data
We may share your personal data with trusted third parties, including:
Payment processors (e.g. Stripe)
Shipping and logistics providers
Website hosting and IT service providers
Analytics and performance tools
All third parties are required to handle your data securely and in accordance with data protection law.
We do not sell your personal data.
7. International Transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure
appropriate safeguards are in place, such as standard contractual clauses.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy,
including legal, accounting, and reporting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details above.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from
unauthorised access, loss, or misuse.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of
those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an
updated revision date
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: