This policy explains how delivery, returns, and refunds are handled for purchases made from LumiaLab via www.lumialab.co.uk.
Please read this carefully before placing an order.
1. Delivery
Delivery Locations
We currently ship within the United Kingdom and Europe.
Delivery is available to selected European countries only. Available destinations will be displayed at
checkout.
We do not currently ship outside the UK and Europe.
Processing Times
Orders are typically processed within 1–2 working days. Processing times may vary during busy
periods or where additional verification is required.
Delivery Times
Delivery times provided at checkout are estimates only and are not guaranteed. International delivery
times will vary depending on destination, customs processing, and local courier services.
We are not responsible for delays caused by postal services, couriers, customs authorities, or events
outside our control.
Delivery Charges
Delivery charges are displayed at checkout before payment is completed and will vary based on
destination and delivery method.
Customs, Duties, and Taxes
For deliveries within Europe, you may be responsible for local customs duties, import taxes, VAT, or
other charges depending on your country. These charges are not included in our prices unless stated
otherwise and are the responsibility of the recipient.
We are unable to advise on or control these charges and recommend checking with your local customs
authority before placing an order.
Risk and Title
Risk of loss or damage passes to you upon delivery. Please ensure that someone is available to receive
the delivery where required.
2. Returns
Due to the nature of our products, we only accept returns in limited circumstances.
Returns may be accepted if: – The item received is faulty or damaged on arrival – The incorrect item was
supplied
We do not accept returns for: – Change of mind – Incorrect ordering by the customer – Items that have
been opened, used, or tampered with
To request a return, you must contact us within 14 days of delivery and provide your order number
and details of the issue.
3. Faulty or Damaged Items
If your order arrives faulty or damaged, please contact us as soon as possible and no later than 14 daysfrom delivery.
Where appropriate, we may request photographic evidence to assess the issue.
If a fault or damage is confirmed, we will offer one of the following, at our discretion: – Replacement of
the item – Refund of the purchase price
4. Refunds
Approved refunds will be processed using the original payment method.
Refunds are typically issued within 5–10 working days once approved. Please note that processing
times may vary depending on your payment provider.
Original delivery charges are non-refundable unless the item is faulty or incorrect.
5. Cancellations
Orders may only be cancelled before dispatch. Once an order has been dispatched, it cannot be
cancelled.
If you wish to cancel an order, please contact us as soon as possible.
6. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law.
7. Contact Us
If you have any questions about delivery, returns, or refunds, please contact us at: